Refund Policy

Nova 3 Digital

Last updated: 16th December 2025

This Refund Policy applies to purchases made through the Nova 3 Digital website, including digital products and professional services booked or purchased online.

This policy should be read together with our Terms & Conditions. Nothing in this policy limits your rights under the Australian Consumer Law (ACL).

1. Digital Products (Downloads, Toolkits, Templates)

1.1 No Change-of-Mind Refunds

Due to the nature of digital products, we do not offer refunds for change of mind once:

Access to the product has been provided, or
A download link has been issued

This includes circumstances where:

You decide the product is not suitable for your business
You no longer require the product
You did not read the product description carefully

This is permitted under Australian Consumer Law for digital content supplied immediately.

1.2 Faulty or Incorrect Digital Products

If a digital product is:

Corrupted
Inaccessible
Not as described

Please contact us within a reasonable time.

Where required under Australian Consumer Law, we will:

Fix the issue, or
Re-supply the product, or
Provide a refund

2. Services Purchased via the Website

This section applies only to services purchased, booked, or paid for via the website (for example, consultations, service packages, retainers, or deposits).

2.1 No Change-of-Mind Refunds Once Services Commence

Once services have commenced, refunds are not provided for change of mind, including where:

You decide not to proceed
Your priorities or budget change
Services are paused at your request

2.2 Major Failure of Services

If a service supplied via the website has a major failure under Australian Consumer Law (for example, it was not provided with due care and skill or does not match what was agreed), you may be entitled to a remedy.

Depending on the circumstances, we may:

Re-perform the services, or
Provide a partial or full refund, as required by law

2.3 Client Service Agreement Takes Precedence

Where a Client enters into a separate Service Agreement with Nova 3 Digital (together with an accepted Proposal or Statement of Work), that agreement governs refunds and remedies for services provided under it.

3. Deposits

Where a deposit is required for services:

Deposits are non-refundable once work has commenced
Deposits are applied toward the total project cost

This reflects the allocation of time, planning, and resources.

4. Delays and Third-Party Factors

Refunds will not be provided where issues or delays are caused by:

Failure to provide required information, approvals, or content
Third-party platforms, hosting providers, plugins, or software
Factors outside our reasonable control

5. How to Request a Refund

To report an issue or request a refund, please contact us via the details on our website and include:

Your name and business name
Proof of purchase
A clear description of the issue

We aim to respond within a reasonable timeframe.

6. Australian Consumer Law

This Refund Policy operates in addition to rights provided under the Australian Consumer Law.

Where consumer guarantees apply and cannot be excluded, remedies will be provided in accordance with the law.